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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Maximise presentation of sales area
   • Stock presentation area is defined from floor and display plan, observation of space available and work instructions
   • Minimum product numbers and types are determined and presented according to workplace procedures
   • Ancillary display materials are prepared to enhance presentation of stock
   • Stock display areas are kept clean, tidy and safe
   • Correct handling, storage and display techniques are used according to product types, workplace procedures and safety requirements
2. Display individual products
   • Display requirements are determined from workplace instructions
   • Product to be displayed is sourced according to workplace procedures
   • Product is displayed to maximise market appeal according to workplace procedures
   • Correct display labels, price tickets and ancillary materials are prepared and located with product
   • Product condition is monitored during display period and necessary action taken to maintain market appeal
3. Review effectiveness of presentation area
   • Feedback on display and presentation area is sought from customers
   • Action to improve presentation of stock and area is determined and acted on within scope of own role
4. Maximise presentation of sales area
   • Stock presentation area is defined from floor and display plan, observation of space available and work instructions
   • Minimum product numbers and types are determined and presented according to workplace procedures
   • Ancillary display materials are prepared to enhance presentation of stock
   • Stock display areas are kept clean, tidy and safe
   • Correct handling, storage and display techniques are used according to product types, workplace procedures and safety requirements
5. Display individual products
   • Display requirements are determined from workplace instructions
   • Product to be displayed is sourced according to workplace procedures
   • Product is displayed to maximise market appeal according to workplace procedures
   • Correct display labels, price tickets and ancillary materials are prepared and located with product
   • Product condition is monitored during display period and necessary action taken to maintain market appeal
6. Review effectiveness of presentation area
   • Feedback on display and presentation area is sought from customers
   • Action to improve presentation of stock and area is determined and acted on within scope of own role

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Maximising market appeal must include:

ensuring product is clean and complete locating product in a position that maximises presentation.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

organise a display or presentation area in an automotive workplace for three different automotive products

organise a display or presentation area in an automotive workplace for two different automotive services.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to presenting products and services in an automotive workplace, including procedures for:

manually handling stock

ensuring clear walkways

handling chemicals and dangerous goods

using personal protective equipment (PPE)

principles of display design, including:

creating impact

use of colour and illumination

accessibility and ease of maintenance

interactivity

types and applications of display and presentation areas, including:

areas, including:

interior and exterior

permanent and temporary

publicly accessible

display systems, including cable, rod and sign systems

showcases

brochure and information display systems

graphic display systems, including computer monitor, television and projector

gaining feedback on effectiveness of display and presentation areas, including procedures for:

analysing sales

delivering and analysing simple customer questionnaires.

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